Getting Help¶

If you encounter issues or have questions about the Dracal device service, we're here to help.

Contact support¶

For technical support, feature requests, or general inquiries:

• Email: support@dracal.com

Reporting issues¶

When reporting issues to support, please include:

• Operating system and version (Windows or Ubuntu)
• Dracal device service version
• Device model(s) you're using
• Relevant log file excerpts
• Configuration file contents (if modified)
• Steps to reproduce the issue
• Any error messages received

This information helps us diagnose and resolve issues more quickly.